Where Have You Gone, Arthur Russell? (A nation turns its lonely eyes to you...)

Sometimes the best part of running this business involves no money or products changing hands. In early December I received an order for six copies of Arthur Russell's "World of Echo" DVD+CD. (If you don't know who Arthur Russell was--or even if you do--there is an excellent site dedicated to him here.)

We rarely receive orders for two copies of an item, let alone six, which is pretty much unheard of. So I looked closely at the order and there was a note which said "Arthur Russell is our son. We understand that this box set is scarce and would like some for our friends and ourself."

Upon reading the note I was quite saddened. As a parent myself I can't imagine outliving my children, and I was a bit dismayed that Arthur's folks didn't have copies of this limited reissue.

We had sold a number of these sets and I was pretty sure we could not get more copies. I contacted my sales rep who verified that they were indeed no longer available. I then contacted Audika Records, who released the reissue and told them that Arthur's folks were looking for copies. Thankfully, they took it from there, and were able to get copies to Arthur's folks. I received a nice email from Arthur's father thanking me for my help and it felt pretty darned good...